Swift Implementation*
Enhanced Resource Allocation*
Proven Cost Savings*
Proactive Service*
Omnichannel Support
Self-Service Support
Agent Efficiency
Workforce Optimization
Data Visualization
Contact Center tools include phones, fax, chat, SMS, and email. Phones provide automated information through IVR while fax connects with the claims processing system’s API. Accessible before and after login, the chatbot is hosted on the website and directs unanswerable questions to an agent.
Inside Contact Center
Customer Feedback
*All results are from Delta Dental of Washington. Implementation time also reflects using TriForza’s Claims Management System, Dental on Demand.
“Dental on Demand (DoD) enables transparency for both Provider Relations and Operations into real-time provider data as it relates to effective dates, networks, licenses/permits and set fee schedules.”
“TriForza’s Digital Platform provides an efficient, content-managed website solution with remarkable results. Updates are completed with a few clicks, resulting in impressive speed to market and improved SEO ranking, self-service, and member/provider satisfaction.”
“Javalin’s AI reviews every radiograph from 3 clearing houses with accuracy and consistency – which was 106,000 attachments reviewed in one year.”
“Javalin’s AI-driven UM solution identified 11% more claims that did not meet clinical criteria to allow benefit payment and resulted in an increased average savings per claim reviewed by 17.4% over a 2-year period.”
“Dental on Demand is an ever-evolving application that provides visibility and manageability of Provider Data.”
“We reduced talk time minutes per subscriber by 50% using the Contact Center’s digital messaging channels along with analytics which informed automated customer experience improvements.”
